According to most of the community and the opinion of us the company, Duuring is doing a excellent job, and it is not your place to question his authority.
How is the opinion of "most of the community"? Was there a vote?
I don't think anyone questions his authority. For me, at least, I question whether he is the correct person for a position of authority, due to his lack of involvement in the game community, mostly. I mean, communities should really have the ability to decide who they want to moderate them, not a decision to be made arbitrarily.
I'm glad the company values him as a moderator. If you didn't, i'd question your choice. So it's really a bit of a redundant statement.
You're wasting your time, you are not going to get duuring removed. This is a discussion about community representatives, and your crying is falling on deaf ears.
The moderators may be out of touch with the community (that is certain for NA) explaining the poor decision making - but to think the solution is to remove moderators is foolish. No, the moderation team is small enough. What must be done is add more people to the discussions behind the scenes with differing opinions (aka community reps). People that have our interests in mind. A community representative with adequate power and sway within the moderation team will fulfill exactly what you are calling for.
For the record, I don't want Duuring gone. He's got the most experience here. What I want is Marks wants, a restructuring of the moderation team, and adding more. Now, I don't know about the viability of it, but the language board moderator system is an excellent example of what needs to take place, with a board moderator for the Events, Regiments, and / or community section.
Grimsight, check out what Marks suggested. That's what I want, and if i'm in agreement with multiple posters, it must not be falling on deaf ears, especially since we've had Vince comment on the situation.
The thing with a community rep is that how you guys have described it is just a glorified reporting system. If you aren't giving him powers, but giving him communications with the moderation team, that sounds like adding a moderator on steam or PM'ing him.
I think we can all agree, however, that more moderators seem to be needed..