"And above all, make sure you are not spamming the threads or the forum in order to have your own case looked at more promptly. We try to deal with all cases within 2-3 days, occasionally one falls through the gaps and a bump is warranted. However, creating more threads or bumping when not needed is something which can lead to a ban being lengthened, so don't be tempted."
They are banned, in the future, don't spam the thread. I'll get to it when I get to it.